Payment Guarantee’s pricing is designed to align incentives between you and Vesta. You are only charged when Payment Guarantee guarantees a transaction and you do not incur any cost when Payment Guarantee determines an order is fraudulent. This way, Vesta only makes money when you get guaranteed revenue and Vesta is incentivized to continuously improve detection to increase approval rates.
If you receive a fraud-related chargeback for an order Payment Guarantee guaranteed, you can initiate a claim via an API or via a self-service console, and you will receive a reimbursement for the chargeback amount (and any fees).
To provide highly accurate risk assessments, Payment Guarantee analyzes data from many sources, including device intelligence data, user behavior data, data from third-party intelligence sources, and data about fraudsters seen across Vesta’s network of merchant customers. Payment Guarantee processes this data and returns a decision in less than a second, enabling real-time transaction risk assessments with no added friction to the customer experience.
Payment Guarantee provides an explanation for each transaction evaluation decision so that you know why Payment Guarantee determined it to be legitimate or fraudulent. Payment Guarantee also provides a summary of relevant data for each order in case you want to perform a secondary review or audit.
Payment Guarantee uses machine learning models created specifically for your business that learn fraud patterns and customer behavioral patterns unique to your business. This enables Payment Guarantee to produce precise risk assessments and guarantee more orders, including higher-risk orders that you may have previously declined.
Payment Guarantee uses patented techniques to uncover linkages in real-time between new transactions and previous transactions from your business and from transactions across other merchants in Vesta’s network. These linkages are used to increase confidence that orders are legitimate and root out hard-to-identify fraudsters missed by less sophisticated detection systems.
Our customers deserve to feel secure in their shopping experience, and we are dedicated to serving that trust. That's what our partnership with Vesta is all about - serving the trust, safety, and security of our customers.
Vesta’s Guaranteed Fraud Protection app for Shopify was easy to install. What I like most about it was the automatic chargeback reimbursement feature. With Vesta, I’m able to approve more orders, eliminate chargeback fees, and stop fraud – all on the Shopify platform.
We are delighted to be extending our relationship with Vesta to include support for our PAYG digital web channel. Our focus is on making it as easy as possible for our customers to top-up over digital and voice channels while providing the very best experience across every touchpoint.