Stay safe out there! Silent Pending was developed to address the emerging threat of scripted attacks by fraud rings that target gift card providers, ewallet services, and ecommerce merchants in general.
What happens immediately after a transaction is processed can tell us a lot about its risk profile. Silent Pending gives time for this fraudulent activity to come to light – if it’s going to happen. By delaying the fulfillment of some transactions we are able to achieve higher approval rates, and capture more revenue. Silent Pending doesn’t introduce any friction for good customers – it simply frustrates the crooks.
How it works. During onboarding we work in collaboration with the merchant to preconfigure the Silent Pending interval. At the end of the Silent Pending Interval Vesta’s Decision Platform performs a second fraud analysis utilizing our machine learning engine with an emphasis on deep link analysis of other orders processed since the initial order was placed. A final decision is made and we inform the merchant who then sets the final disposition of the order.
Silent Pending is a powerful feature to enhance approval rates. Without Silent Pending, borderline risky transactions may be declined due to suspected fraud. With Silent Pending those transactions are given a second chance and many of them can ultimately be approved.
One of the most valuable features of Silent Pending is that under fraud attack conditions, it allows us to roll back the clock to pinpoint, isolate, and stop the fraud from the moment it began. That means that we can not only prevent fraud from the initial order but also from every subsequent order tied to the scripted fraudulent activity.
About Vesta Vesta is a fintech pioneer in fraud protection and fully guaranteed payment technologies, helping online merchants, major telcos, payment processors, and acquirers optimize revenue by eliminating the fear of fraud. The company’s flexible, scalable solutions enable companies to grow their businesses by focusing on revenue rather than risk, delivering secure, frictionless transactions that maximize acceptance and improve customer experience – all backed by a zero-fraud-liability guarantee.